Refund Policy
Last updated September 16, 2026
Software licences: 90-day money-back guarantee
If a licence is not right for you, tell us within 90 days of purchase and we refund it in full to the card or bank account you paid with. Refunds reach your card in five to ten business days.
Consulting hours
Unused hours are refundable in full within 30 days of purchase. Hours already delivered are not refundable, but if you are unhappy with the work, contact us and we will put it right.
Subscriptions
Cancel any time from My Account. The current period is not refunded, and nothing further is charged.
Pay over time
Payments made so far are refunded under the rule for the product you bought, and the remaining schedule is cancelled.
Physical goods
Return unused items within 30 days for a refund of the item price. We will send a return label; the delivery charge is not refunded unless the item was faulty.
How to ask for a refund
Email support@sanders.software with your order number, or reply to your receipt email. We answer within one business day.
